Frequently Asked Questions (FAQ) on AvaTrade

If you are looking for answers to common questions about AvaTrade, you might want to check out the FAQ section on their website. The FAQ section covers topics such as account verification, deposits and withdrawals, trading conditions, platforms and tools, and more. Here are some steps on how to access the FAQ section:
Frequently Asked Questions (FAQ) on AvaTrade
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  1. Login to your trading account with your email address and password.

  2. Click on the Personal Details Tab.

  3. Scroll down to the Change Password section.

  4. Click on the pencil icon – located on the right.

  5. Insert your current password and create a new one.

  6. Pay attention to the acceptable password requirements and guidelines.

  7. Click on "Submit".

  8. You will receive a password change confirmation message.

If you need to change your password, you can do so in two different ways; this article will show how to change your password from your My Account Area, below are instructions for changing your password using the forgot your password widget in the login page. 

  1. Click on the Forgot your password? link under the login widget.

  2. Type your email address (the same address you registered on AvaTrade) and click Submit.

  3. Click on Return to Login after you receive the confirmation that the email for setting the password has been changed,

  4. Identify the email you receive from AvaTrade and click on the Continue Here button to proceed to change your password,

  5. Enter your Date of Birth by Month, Day, and Year, then choose your new password,

  6. Once all the requirements for the password are met (a green tick appears next to the requirement, under the form), you can confirm by clicking on the "Change Password!" button,

  7. Return to the login page and enter your email address and New password.

How do I update my phone number?

If you wish to update your phone number listed in your account, please follow these steps:

  1. Log into your My Account area.

  2. Click on the Personal Details tab on the left.

  3. Identify the Phone number in the Personal Details box.

  4. Click on the pencil icon to edit it.

  5. Update with the correct phone, and click Submit.

The phone number will show with the new number you saved.

Can I log in to AvaTrade from different devices?

You can log in to AvaTrade from different devices, such as your computer, tablet, or smartphone. Simply follow these steps:

  1. Access the AvaTrade website or use the AvaTrade app on your preferred device.

  2. Enter your email address and password.

  3. Complete any additional security steps, such as two-factor authentication (2FA).

For security reasons, AvaTrade may prompt you to verify your identity when logging in from a new device or location. Always use secure and trusted devices to access your trading account.

What do I do if my AvaTrade account is locked or disabled?

If your AvaTrade account is locked or disabled, it may be due to security reasons or an unsuccessful login attempt. To resolve this issue:

  1. Visit the AvaTrade website and click on the "Forgot Password" or "Reset Password" link.

  2. Follow the instructions sent to your registered email to reset your password.

  3. If the issue persists, contact AvaTrade’s customer support for assistance.

  4. Verify that your account is not temporarily disabled due to security concerns, and provide any necessary documentation to restore access.

Always prioritize account security and follow AvaTrade’s guidelines to keep your trading account safe.

If you wish to link your account to a Fund manager or Mirror trading, please upload the following documents into your My Account area:

  1. Proof of ID - A colored copy of a valid government-issued ID (e.g. Passport, ID card, driver’s license) with the following: Name, picture, and date of birth. (must match the ones you registered with).
  2. Proof of Address - A utility bill for address verification (e.g. electricity, water, gas, land-landline, local authority waste disposal) with name, address, and date - not older than six months (must match the ones you registered with).
  3. The AvaTrade Master Account Authorization Form OR Mirror-trading Authorization (Either form must be provided by your Fund Manager).
  4. Your account must be fully verified before it can be linked.
Please note that due to regulatory requirements, managed accounts are not available for traders from European countries.

If you wish to open a corporate account, please upload the following documents in clear full-page copy into your My Account area:

  1. Certificate of Incorporation.
  2. Corporate Board Resolution.
  3. Memorandum and Articles of Association.
  4. A copy of the company director’s government-issued ID card and a copy of a recent utility bill (not older than 3 months).
  5. A copy of the trader’s government-issued ID card (front and back side) and a copy of a recent utility bill to establish his or her place of residence.
  6. Shareholders Register.
  7. A copy of the government-issued ID card of any shareholders that own a share of 25% or greater (front and back side), and a copy of a recent utility bill to establish his or her place of residence.
  8. The AvaTrade Corporate Account Application Form.

As soon as your documents are uploaded to the My Account page, you will see their status in the Upload Documents section;

  • You will immediately see their status, for example: Waiting for Review with the upload time.
  • Once they are approved, you will see a green check mark next to the Document Type that has been approved.
  • If they are rejected, you will see their status changed to Rejected, and what you must upload instead.

Once documents are uploaded to your account, the Document Verification team will review and process them within 1 business day.

Deposit

AvaTrade offers multiple deposit methods and their processing times differ.
Before you go ahead and fund your account, please make sure that the verification process of your account is completed and that all of your uploaded documents have been approved.

If you use a regular credit/debit card, the payment should be credited instantly. If there is any delay, please contact Customer Services.

E-payments (i.e. Moneybookers (Skrill)) will be credited within 24 hours, deposits by wire transfer can take up to 10 business days, depending on your bank and country (please make sure to send us a copy of the swift code or receipt for tracking).

If this is your first credit card deposit it may take up to 1 business day to credit the funds to your account due to security verification.

  • Please note: From 1/1/2021, all European banks applied a 3D security authentication code, to increase the security for online credit/debit card transactions. If you are experiencing issues with receiving your 3D secure code, we suggest contacting your bank for assistance.

  • Clients from European countries must verify their accounts before depositing.

What is the minimum amount I need to deposit to open an account?

The minimum deposit amount depends on the base currency of your account:

Deposit Via Credit card or Wire Transfer USD account:

  • USD account –  $100
  • EUR account – €100
  • GBP account – £100
  • AUD account – AUD $100

AUD is only available for Australian clients, and GBP is only available for clients from the UK.

What should I do if the credit card I used to deposit has since expired?

If your credit card has expired since your last deposit you can easily update your AvaTrade Account with your new one.
When you are ready to make your next deposit, simply log into your account and follow the regular deposit steps by entering the new credit card details and clicking on the "Deposit" button.
Your new card will appear in the Deposit section above any previously used credit card(s).

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Withdrawal

Why is my withdrawal not being processed?

Usually, withdrawals are processed and sent out within 1 business day, depending on the payment method they are requested it may take some additional time to show in your statement;

  • For E-wallets, it may take 1 day.
  • For Credit/Debit cards it may take up to 5 business days
  • For wire transfers, it may take up to 10 business days.

Before requesting a withdrawal, please make sure that all requirements are met. These may include full account verification, the minimum trading of the bonus volume, sufficient usable margin, correct withdrawal method, and more.

Once all requirements are met your withdrawal will be processed.

What is the minimum trading volume required before I can withdraw my bonus?

To withdraw your bonus, you are required to execute a minimum trading volume of 20,000 in the account’s base currency, for every $1 bonus within six months.

  • The bonus will be paid out upon receipt of verification documents.
  • The level of deposit required to receive the bonus is in the base currency of your AvaTrade account.

Kindly note: If you don’t trade the required amount within the given time frame, your bonus will be canceled and removed from your trading account.

How do I cancel a Withdrawal request?

If you have made a withdrawal request within the last day and it’s still in the Pending status, you can cancel it by logging into your My Account area;

  1. Open the "Withdrawal Funds" tab on the left.
  2. There you can see the "Pending Withdrawals" section.
  3. Click on it and mark the withdrawal request you wish to cancel by selecting the box.
  4. At this point, you can click on the "Cancel withdrawals" button.
  5. The funds will return to your trading account and the request is canceled.

Please note: Withdrawal requests are processed within 24 business hours of the time they are requested (Saturdays and Sundays are not considered business days).

Trading

How will a news release affect my trade?

Positive news for the “Base” currency, traditionally results in an appreciation of the currency pair. Positive news for the “Quote” currency, traditionally results in a depreciation of the currency pair.
Therefore it can be said that: Negative news for the “Base” currency traditionally results in a depreciation of the currency pair. Negative news for the “Quote” currency traditionally results in an appreciation of the currency pair. 

How do I calculate my profit and loss on a trade?

The foreign exchange rate represents the value of one unit in the major currency in terms of a secondary currency.

When opening a trade, you execute the trade in a set amount of the major currency, and when closing the trade you do so in the same amount, the profit or loss generated by the round trip (open and close) trade will be in the secondary currency.

For example; if a trader sells 100,000 EURUSD at 1.2820 and then closes 100,000 EURUSD at 1.2760, his net position in EUR is zero (100,000-100,000) however his USD is not.

The USD position is calculated as follows 100,000*1.2820= $128,200 long and -100,000*1.2760= -$127,600 short.

The profit or loss is always in the second currency. For simplicity’s sake, the PL statements often show the PL in USD terms. In this case, the profit on the trade is $600.

Where can I see my trading history?

Access your trading history via the reports feature that is available directly from MetaTrader4. Make sure that the "Terminal" window is open (if it’s not, go to the "View" tab and click on "Terminal").

  • Go to "Account history" on the Terminal (bottom tab bar)
  • Right-click anyplace - Select "Save as Report" - click "Save". This will open your account statement which will open in your browser on a new tab.
  • If you right-click on the browser page and select “Print” you should have the option to save as PDF.
  • You will be able to save or print it directly from the Browser.
  • More information on the reports can be found on the "Client Terminal - User Guide" in the "Help" window on the platform.

Why should I trade options when I can use leverage in spot trading?

Options allow you to trade with unbalanced risk. This means that your risk profile is not the same in both market directions.
So, while you CAN use Options as a leveraged instrument (buying an option costs a fraction of the cost of the underlying asset), the real advantage of Options is the ability to tailor your risk profile to fit your market view.

If you are right, you profit, and if you are wrong, you know your downside risk is limited right from the beginning of the trade, without the need to leave stop-loss orders or exit your trades.
With Spot trading, you may be right about the ultimate direction of the market but not reach your goal. With Options, you can allow a properly structured trade to complete your goal.

What are the risks and rewards of margin trading?

Margin trading provides greater potential returns on the capital invested. However, traders need to be aware with greater potential returns, also comes greater possible losses. Therefore, this is not for everyone. When trading with significant amounts of leverage, a small market move can have a substantial impact on a trader’s balance and equity, both positive and negative.

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